Customer Service Associate
Company: Teleperformance USA
Location: Richmond
Posted on: November 15, 2024
Job Description:
Category : Customer Service/Support
-About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways.With more than 500,000 inspired
and -passionate people speaking more than -300 languages, our
global scale and local -presence allow us to be a force of good -in
supporting our communities, our -clients, and the environment. -
-Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs - -Teleperformance and
You -Through a balanced -high-tech and -high-touch -approach
-blended with -deep -industry and geographic expertise, we -make
people's lives -simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
-best in all that we do. You will become a key contributor in
making that happen. - -As the eyes and ears for our team fielding
customer inquiries and finding innovative ways to respond, you will
work in a collaborative and engaging environment. You will have the
chance to interact with people from all walks of life, and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Did you know that our Chief Client Officer started
her career at Teleperformance as an agent and advanced to the
pinnacle of the company? At Teleperformance, the sky is the limit!
-This position will be based on-site at our Richmond, Virigina
location.Your ResponsibilitiesAs a Customer Service Representative,
your main responsibility is to find innovative ways to respond to
varying questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesUpsell if requiredWe're
looking for fearless people - people who are inspired to deliver
only the best in all that we do.
High School Diploma or
equivalentIT/Network certifications/degrees preferred18 years of
age or olderProven call center experienceTyping 25 WPMProficient in
PC operation and navigationEntry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computerAble to work
independentlyHave excellent communications skills, both oral and
writtenAbility to work in a constantly changing and fast paced
environmentAbility to stay composed and objectiveStrong listening
skills -Be Part of Our TP FamilyIt is our mission to always provide
an environment where our employees feel valued, inspired, and
supported, so that they can bring their best selves to work every
day. -We believe that when employees are happy and healthy, they
are more productive, creative, and engaged. We are committed to
providing a workplace that is conducive to happiness and a healthy
work-life balance. -We also believe that to be our best selves, we
need to be surrounded by people who are positive, supportive, and
challenging. -We are committed to creating a culture of inclusion
and diversity, where everyone feels welcome and valued.
-Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance USA, Charlottesville , Customer Service Associate, Other , Richmond, Virginia
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