OPERATIONS SUPERVISOR
Company: SOS International LLC
Location: Reston
Posted on: October 27, 2024
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Job Description:
OverviewThe Operations Supervisor is a key position reporting to
the Operations Manager overseeing the administrative duties of
Interpreters supporting large nationwide language interpretation
services program. The Operations Supervisor will ensure the Spanish
Interpreter employees are empowered for success by providing
necessary training, comprehensive guides.Essential Job
DutiesSupervises up to 40 Spanish Interpreters across the
country.Ensures all assigned candidates and employees follow
applicable Resource workflows (e.g., Recruit, Hire/Acquire, Clear,
Test/Train, and Qualify processes)Ensures all interpreters within
the team possess the qualifications necessary to support the
contract. Thoroughly assess initial and ongoing interpreter
competencies.Cultivates strong relationships with contract and
program leadership to fulfill scheduling requirements and ensure
outstanding work performance.Ensures Interpreters are assigned to
Operations Coordinators for procurement of available, qualified
interpreters within the ready to work (RTW) databaseMaintains
constant communication with Operations Coordinators to better
synchronize coverage and avoid no-showsProvides constant direction
and monitoring with Operations Coordinators ensuring work orders
are serviced by a qualified interpreterManages reporting on
interpreters' performance and tracks incidents and ensures
immediate corrective action is takenCreates and distributes usage
reports to internal stakeholdersPerforms other duties as assigned
by the Resource Manager and/or the Program ManagerMinimum
RequirementsBachelor's Degree or three years' of related
administrative or quality management experience supporting a
language services or other relatable program.Minimum of two years'
of supervisory experience.Strong computer skills (Microsoft Office,
Word, Outlook, PowerPoint, and Office Software)Preferred
QualificationsBilingual Spanish preferredExperience working in a
Government Contractor environmentWork EnvironmentNormal office
working conditions.Requires periods of non-traditional hours
including consecutive nights or weekends when necessary.May require
ability to lift/and or move objects or packages of up to 25
lbs.Approximate amount of travel time for the position is 10%.
Keywords: SOS International LLC, Charlottesville , OPERATIONS SUPERVISOR, Other , Reston, Virginia
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