Guest Arrival Expert
Company: Marriott International, Inc
Location: Washington
Posted on: October 23, 2024
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Job Description:
Additional InformationBell Stand
Job Number24177895
Job CategoryRooms & Guest Services Operations
LocationThe Westin Washington DC Downtown, 999 9th Street
Northwest, Washington, District of Columbia, United States,
20001
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY - First impressions are everything. When guests
arrive at our hotels, we want that impression to be memorable. The
same goes for departures. When guests leave, we want them to go
with a smile and a feeling that we were there for them throughout
their stay. We want to build an experience that is memorable and
unique from start to finish. Our Guest Arrival Experts take the
initiative to deliver a wide range of services that guide guests
through their arrival and departure experiences. They are empowered
to move about their space and do what needs to be done. Whether
processing operational needs, addressing guest requests, completing
reports, or sharing the highlights of the local area, the Guest
Arrival Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that
are critical to success - creating a safe workplace, following
company policies and procedures, maintaining confidentiality,
protecting company assets, upholding quality standards, and
ensuring your uniform, personal appearance, and communications are
professional. Guest Arrival Experts will be on their feet and
moving around (stand, sit, or walk for an extended time) and taking
a hands-on approach to work (move, lift, carry, push, pull, and
place objects weighing less than or equal to 50 pounds without
assistance and objects weighing more than 75 pounds with
assistance.. Doing all these things well (and other reasonable job
duties as requested) is critical for Guest Arrival Experts - to get
it right for our guests and our business each and every time. -
PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D.
equivalent. Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. License or
Certification: None - The pay range for this position is $15.788 to
$21.05 per hour, and offers health care benefits, earned paid time
off and/or sick leave, life insurance, disability coverage, and
other life and work wellness benefits. -Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions.--- -Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.At Westin, we are committed to empowering guests to
regain control and enhance their well-being when they need it most
while traveling, ensuring they can be the best version of
themselves. To achieve the brand mission of becoming the preeminent
wellness brand in hospitality, we need passionate and engaged
associates to bring the brand's unique programming to life. We want
our associates to embrace their own well-being practices both on
and off property. You are the ideal Westin candidate if you are
passionate; you are active and take pride in how you maintain your
well-being; you are optimistic; you are adventurous. Be where you
can do your best work,--- begin -your purpose, -belong -to an
amazing global---team, and -become -the best version of you.
Keywords: Marriott International, Inc, Charlottesville , Guest Arrival Expert, Other , Washington, Virginia
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